Privacy Policy

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At PROBr, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy ("Policy") explains how we collect, use, share, and protect your personal data in connection with your relationship with us as a user or potential user. It applies to all our clients, potential clients, consultants, partners, and anyone else whose data we hold. This Policy also sets out your rights and who you may contact for further information. By visiting our website and using our services, you agree to this Privacy Policy.

Where the processing of personal information is based on consent, we will obtain the requisite consent at the time of collection. By accessing our website or using our services, content, features, technologies, or functions, you consent to the processing of your personal information. You can withdraw your consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

You affirm that you are over the age of 18 and have the right to contract in your own name.

We collect a variety of information from users and visitors to our website:

1. Information Collected Automatically: When you visit our website, our web servers automatically collect non-personal information such as the domain name of the internet access provider, the internet protocol address, the average time spent on our website, pages viewed, information searched for, access times, and other relevant statistics.
2. Information You Provide Us: If you provide us with personal information by contacting us or subscribing to our services, we collect the following personal information:
   
   • Name, gender, date and place of birth, employment information, age, 
   • Information concerning your identity (e.g., a valid government-issued identity card and nationality)
   • Payment information
   • Any other information you provide to us

“Personally Identifiable Information” means any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. We collect your information to ensure that we provide the most efficient services to you, monitor the use of, and improve our website, and other legitimate interests. Your information will be used and disclosed for the following purposes:

• To verify your identity
• To carry out obligations from any contracts between you and us
• To provide you with the products, services, and information you request
• To assist you with enquiries and improve our customer service
• To conduct marketing analysis and customer profiling
• To communicate with you via email, telephone, or other methods
• For billing and account purposes
• To prevent and detect fraud or loss
• To update our records
• To make recommendations about our services
• To send you service or support messages, such as updates, security alerts, and newsletters
• To conduct investigations and risk assessments
• For compliance with legal and regulatory obligations

Your personal data must be accurate and kept up to date. PROBr ensures that any data collected and/or processed is accurate, not misleading, and makes efforts to keep your personal data updated. Timely efforts will be made to correct or erase personal data when inaccuracies are discovered.

Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request copies of any information we keep on you, provided such requests comply with the Freedom of Information Act and other relevant enactments.

We will not sell, publish, or disclose to third parties your personally identifiable information except as needed to provide our services and as outlined in this Privacy Policy. We may share generic aggregated demographic information not linked to any personally identifiable information with business partners, trusted affiliates, and advertisers for the purposes outlined above. We may request and provide information about you from and to third parties to provide our services. We will notify you as soon as we become aware of a harmful data breach that may result in a risk to your rights and freedom. You have the right to request the erasure of your data at any time.

We may engage third parties to process your personal data. Such processing will be governed by a written contract to ensure adequate protection and security measures are in place in accordance with this Policy and applicable data protection laws.

Your information may be transferred to a foreign country or international organization for the purpose of providing our service to you. We will ensure that adequate data protection laws are in place in the recipient country or organization before transferring your information. Transfers will only occur where:

• Your explicit consent has been obtained
• The transfer is necessary for the performance of a contract between you and PROBr
• The transfer is necessary for the conclusion of a contract between PROBr and a third party in your interest
• The transfer is necessary for reasons of public interest
• The transfer is for the establishment, exercise, or defense of legal claims
• The transfer is necessary to protect your vital interests or the interests of others where you are physically or legally incapable of giving consent

We will take all necessary steps to ensure your personal data is transmitted safely and securely.

Under the General Data Protection Regulation (GDPR), you are entitled to the following rights:

• Right to be notified of personal data transfers
• Right to request the erasure of personal information
• Right to request rectification of inaccurate personal information
• Right to halt further dissemination of your data
• Right to request copies of your personal information

We are committed to ensuring your information is secure. We use secure sockets layer (SSL) technology, encryption tools, firewalls, and physical access controls to safeguard the information we collect online.

We ensure that employees who collect, access, and process your personal data receive adequate data privacy and protection training to develop the necessary knowledge, skills, and competence required to manage compliance under this Policy and applicable data protection laws.

We use cookies to identify you as a user and enhance your experience. Cookies allow our servers to remember your login information, monitor web traffic, and prevent fraudulent activities. You can disable cookies through your browser settings, though this may limit your ability to use our website.

We will retain your information as long as needed to provide our services, comply with legal obligations, and verify your information with financial institutions. We are statutorily obligated to retain data for transaction processing, settlements, refunds, fraud identification, and legal compliance.

In the event of a data breach, we will:

• Notify you within 24 hours of the occurrence
• Investigate and mitigate the breach
• Identify remediation requirements and track resolution
• Notify applicable regulatory authorities where necessary

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. We advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

We exercise reasonable efforts to safeguard the security and confidentiality of your personal data; however, we will not be liable for unauthorized disclosure of personal data that occurs through no fault of ours.

We may update this Privacy Policy from time to time. Whenever changes are made, we will notify you. These changes will take effect immediately after you have been notified.

If you have any questions or comments about our Privacy Policy, please contact us at info@probr.co.